What Makes a Truly Nolen Owner?

Traits of Success in Our Pest Control Franchise

Owning a pest control business is one thing, but becoming a Truly Nolen franchise owner is something special. For over 85 years, we have been providing top-notch pest control services to homes and businesses across the country. Our success is attributed not only to our effective pest control methods but also to our franchise owners who embody the qualities of a successful Truly Nolen business.

Qualities We Look for in a Truly Nolen Franchise Owner

Aside from sticking to what has got us where we are today, we also look for certain qualities in potential franchise owners. These qualities are what have helped make our franchise owners successful and have contributed to the growth of the Truly Nolen brand:

• Willingness to Learn and Adapt: An openness to learning and adapting to changes in their business, the pest control industry, and customer preferences is a key trait of successful Truly Nolen franchise owners. They are willing to learn the Truly Nolen way, even if they have prior industry experience.
• Financial Awareness and Aptitude: A solid understanding of basic accounting practices and the ability to set realistic short-term and long-term financial goals are essential for a successful franchise owner. Proven management experience with a strong understanding of budgeting and planning is always a plus!
• Effective Communication: Excellent communication and listening skills are a must. Successful franchise owners can convey messages, feedback, and motivation to their teams effectively and address customer concerns efficiently.
• Asking for Help: Engaging with the franchise team and peers to ask for help or feedback is a sign of being a successful franchise owner. They understand the value of support and collaboration within the franchise system and are eager to be active members of a larger team, regularly engaging with peers.
• Hard Work Ethic: Rolling up their sleeves and investing the time and effort needed to build a successful business is important. They are hardworking and ready to handle the physical demands of pest control work, especially at the start.
• Adherence to Standards: Following the rules and providing core services using approved protocols, materials, methods, and forms is crucial for maintaining consistency across the franchise system. Successful franchise owners exemplify Truly Nolen's core values.
• Calculated Risk-Taking: Taking calculated risks to drive their businesses forward and learning from both successes and failures is a characteristic of successful franchise owners.
• Passion for Success: A successful Truly Nolen franchise owner is passionate about exceeding customer expectations, adding value to their communities, following system standards, inspiring their teams, and becoming neighborhood experts.